Technical Lead, Solutions Architect and Business Systems Analyst

Approach

Designed for operational use: explainable outputs, human-in-the-loop controls, and auditability built in from day one.

What I deliver

• Document and email triage, enrichment, and summarisation (PII-aware pipelines).
• Assisted UIs: suggestions, guided flows, accessible autocomplete.
• Privacy-first integrations with clear guardrails and fallbacks.

Integration & governance

• REST-based AI services • prompt and output capture for QA, monitoring, and drift detection.
• Data minimisation • role-based access • versioning & audit trails.
• Operational dashboards to monitor value, accuracy, and exceptions.

Impact

• Lower handling times and error rates across admin-heavy processes.
• Faster case resolution via AI-aided summaries and decision support.

Strengths

• Translating executive objectives into actionable technical designs and delivery plans.
• Process mapping (BPMN), service design workshops, stakeholder alignment.
• Roadmaps, KPIs/OKRs, thin-slice delivery with measurable outcomes.
• Compliance & accessibility (WCAG 2.2) from day one.

Tooling

• Jira, Confluence, Azure Boards • Microsoft 365 (Excel/Power Query), Power BI.
• Miro, Figma (flows & wireframes) • Strong documentation standards.

Recent outcomes

• Re-engineered processes in renewables to cut overhead and speed throughput.
• Embedded intelligent automation to remove manual steps and reduce errors.

Focus

Clean, maintainable software and integrations, with clear architectural ownership, testing, documentation, and CI/CD for smooth operations.

Languages & frameworks

• JavaScript, jQuery, HTML, CSS, PHP, Python, .NET.
• Classic ASP (legacy uplift), Uniface, COBOL (development & migration).

Integration

• REST/JSON and enterprise/regulatory APIs (e.g. DVLA, Environment Agency).
• Geolocation services • performance-conscious mapping UX.

Delivery

• Secure SDLC • code reviews • pragmatic testing • CI/CD enablement & handover.

Specialism

• SQL Server architecture, advanced tuning, indexing and partitioning, performance troubleshooting, and optimisation strategy.
• Resilient migrations • data quality & lineage.

Reporting & pipelines

• SSRS / SSIS • Power BI (semantic models) • protect transactional systems.
• Operational dashboards & alerting with clear ownership.

Overview

• Azure & Microsoft 365 administration • SharePoint solutions.
• Workflow automation with Power Automate.
• Identity & SSO patterns • access control • auditability.

Typical outcomes

• Streamlined approvals, reduced swivel-chair work, better governance.
• Confident access management with minimal friction for users.